Return Terms and Conditions
All return and exchange requests must include the original packing materials and box.
Items must be returned in their original condition.
Returns must be received within 14 days from the original delivery date.
Returns received more than 15 days after the original delivery date will not be accepted.
Original shipping costs and return shipping costs will not be credited.
You will receive a credit card refund, less a 25% re-stocking fee, to be applied to your original payment method.
Exchange Shipping.
Exchange requests will be shipped to you at our cost, unless the exchange item is more than the original item and falls within a higher shipping rate, in accordance with our shipping rate chart. The additional cost of the item and the difference in shipping will then be charged.
Example: Original item cost $15 with a shipping rate of $6. The exchange item cost $18 with a shipping rate of $8. You will be charged $3 for the price difference of the item and $2 in associated shipping costs.
If the exchanged item is returned, for an additional exchange, then shipping will be charged for the second exchange item.
Returns.
Please message me at Candy@Candyscottage.com within 3 days of receipt to authorize your return. You will be given a Return Authorization number and be instructed on how to package your return. You will receive a credit card refund, less a 25% restocking fee. Item(s) must be received back in saleable condition in the original protective packaging and shipped back and received within 14 days. Your refund for the item amount will be processed, less a 25% restocking fee, within 48 hours of receipt of your item (s) in resaleable condition. Shipping fees to return items are at the buyer’s expense.
Original shipping costs and return shipping costs are not credited.
Damaged item.
We do everything we can to assure a safe delivery, short of hand delivering your order ourselves. Of course, there are times, no matter how well you package an item, it will get broken during transit. Simply notify us within 48 hours from the time of delivery and we’ll be happy to send you a replacement at no cost to you. We require you to take a picture of the damaged item and the product’s outer packaging to submit to the shipper’s claim department. Please do not throw out the damaged item or any packing materials, including the box. Damaged items will be replaced, rather than credited.
Enclosed with your replacement shipment, will be a pre-paid, return label and instructions for the return of the damaged item.